Ice Maker Subscriptions - What's Not Included
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Your Ice Maker Responsibilities
We care for our Hoshizaki ice makers. For years, we’ve specialized in keeping ice makers at peak performance and extending their overall lifespan. An ice maker needs proper care and attention to stay in peak condition, and we expect our customers to exhibit the same respect for our equipment as we do. As a result, customers will be responsible for repairs or Breakdown Ice if they fail to meet a few basic standards of care.
Below is our list of customer responsibilities.
In some cases, external factors cause issues with an ice maker. Although our expert team will work to identify these factors, the customer is responsible for the costs of downtime if the issue wasn’t caused by our machine. These factors include:
Hot Water Issues
If hot water enters the ice maker’s water line it can ruin its production rate. An Easy Ice technician will the test water lines before installing our machines. After installation, it’s the customer’s responsibility to maintain proper water temperatures. If one of our machines fails to produce ice because hot water enters the ice maker’s water line, the customer is responsible for Breakdown Ice costs.
If the power goes out, the customer is responsible for Breakdown Ice.